An Experience Prototype Resolution - Restaurant Dining Experience

Existing experience is based on the class of restaurant and circumstance of the individual. 

• From other individual's point of view, the formal waitress and table dining experience is one of ridgidity.
• 50% is a waiting experience while 50% is an eating experience.
• As friends or family or colleagues around a table, this is a place and setting where casual talk can be initiated or where formal work-based dilemmas can be brought up. It has a wide range of social tentativeness.

 

External/Internal factors that impact on the Experience?

• Length of wait to be served
• Quality of environment
• Quality and likeness of dining partners to the other individual/s
• Sensory factors
• Lighting level
• Noise level
• Smells
• Quality of food
• Receptiveness and reciprocation of privacy by other patrons.

 

Aspects of the existing experience that could be enhanced with technology?

• Touch interface to order and select table before coming in the door.
• Automated food delivery robots when they become cheaper to manufacture and maintain

How would introducing technology in to this context change the experience?

• By introducing the ordering system it would make working more efficient for employees and the visibility of which seating options are available to patrons.
• Food delivery could be fast and avoid accidents using infrared distance sensors on the robots.

Scenarios to test with the technology?

Patron picks a location to sit out of site of the doorway, orders a large meal and counts the time taken for creation and delivery to the table without incident.